G Buchanan Financial Services Limited (FSP 722812, trading as Buchanan Financial Partners) hold a license issued by the Financial Markets Authority to provide financial advice.

Buchanan Financial Partners provides advice to our clients about their life insurance, health insurance and KiwiSaver.

The Products that we can advise on are:

• Personal Insurance including Life Cover, Serious Disability, Income Protection, Trauma Cover, Health and Medical, Mortgage Protection

• Shareholder Payout cover, Key Person cover, Business Expenses, Business debt cover and ACC

• KiwiSaver

The products providers we can recommend are:

• Partners Life

• AIA

• Asteron Life

• Chubb Life

• Fidelity Life

• nib

• Southern Cross

• Accuro

• Booster KiwiSaver

• Milford KiwiSaver

• ANZ KiwiSaver

• NZ Funds KiwiSaver

Commission Remuneration

If, through the advice service you received, insurance is implemented, Buchanan Financial Partners may be paid commission by the insurance product provider.

The commission may be initial and ongoing.

Initial commission is based on a percentage of the insurance premiums you pay and may be paid upfront as a lump sum.

Ongoing commission is based on a percentage of the insurance premium that is in force and is generally paid monthly.

If, through the advice service you received, KiwiSaver is implemented, Buchanan Financial Partners may be paid commission by the KiwiSaver product provider.

Initial Commission – a percentage of the value of your investment contribution transferred.

Ongoing Commission – a percentage of the value of your investment balance.

Fees

Depending on the nature and scope of the service being provided, it may be agreed with you that a fee will be charged.

The fees may relate to initial advice or ongoing services that you require.

No fees will be charged to you without there being a fee engagement agreement in place first.

Costs will not be incurred for which you are liable to pay for the advice service without your agreement first.

To ensure that our financial advisers priortise the clients interests above their own, we follow an advice process that ensures our recommendations are made on the basis of the clients goals and circumstances. All our financial advisers undergo ongoing training about how to manage conflicts of interest.

For life insurance and health insurance, Buchanan Financial Partners receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Buchanan Financial Partners. The amount of the commission is based on the amount of the premium.

For KiwiSaver, Buchanan Financial Partners receive adviser fees from the KiwiSaver providers on whose funds we give advice. The adviser fee is based on a percentage of the KiwiSaver fund balance.

If a person or entity has referred you to us, we may pay them a percentage of the commission (life and health insurance) we receive for their referral.

If you are not satisfied with our financial advice service you can make a complaint by emailing guy@buchananfp.co.nz, or by calling: 022 340 5040. You can also write to us at: 80 Moncks Spur Road, Redcliffs, Christchurch 8081.

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint

• We aim to resolve complaints within 10 working days of receiving them. If we can't, we will contact you within that time to let you know we need more time to consider your complaint

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so

If we can't resolve your complaint, or you aren't satisfied with the way we propose to do so, you can contact the Financial Dispute Resolution Scheme (FDRS) .

The FDRS provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven't been able to resolve your complaint to your satisfaction.

You can contact the FDRS by going to www.fdr.org.nz. You can also write to them at: Level 9, 109 Featherston Street, Wellington 6011.

Buchanan Financial Partners, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

• exercise care, diligence, and skill in providing you with advice

• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)

• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).